Technical Support Representative (Business System Advisor)

Would you like to work for a world class organization that provides exceptional support to its customers? Are you able to effectively work with clients to successfully identify and resolve system malfunctions?

Solid is looking for an individual to join our Client Services team in effectively working with clients to answer support calls of a complex nature regarding the function and use of Solid's business systems. This position will work closely with the Solid team to deliver superior technical support, while also critically evaluating our product releases. The successful candidate will possess strong interpersonal and communication skills. Qualified individuals will also have a practical understanding of business systems and accounting.

Job Description

As an integral part of our Client Services team, the Technical Support Representative is responsible for troubleshooting hardware and software issues via the phone and computer. The successful candidate will:

Coach clients through the proper use of Solid's business systems; this includes being in a sales support role
Provide technical support for our business systems via internet, email, and telephone to both new and existing clients
Test new program releases and troubleshooting
Assist with technical writing in the form of user manuals, knowledgebase articles and information bulletins
Display a steady growth in knowledge and taking on increasing responsibility
Provide meaningful insight to software enhancements

Knowledge, Abilities and Experience

As the successful candidate, you possess the following characteristics:

Experience with Windows 95/98/2000/XP/Vista/7, Microsoft Office and the Internet
Experience with command prompt interface would be an asset
A practical understanding of business systems is of great interest
Exceptional interpersonal, written and verbal communication skills
Ability to communicate effectively by phone or e-mail
Ability to work effectively as an individual and in a team environment
Candidates should possess significant experience in Help Desk support within a business operations environment
Candidate must be a Microsoft Certified Professional, or, obtain this designation within a reasonable time upon being hired

Remuneration

Solid Innovation offers an exciting work environment and the opportunity to work with a distinctly international customer base from our Prince Albert head office. Starting salary is based on your current level of achievement. You can expect to grow to strong compensation levels, full benefits package, and profit sharing with personally rewarding work and a great staff team as you prove your capabilities taking charge of projects and demonstrating results.

Submit resume in confidence to:
Director Human Resources
Email:
Fax: (306) 953-5893

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