Company Policies

Privacy Policy

Solid Innovation respects your privacy. The information collected by us is never shared with other organizations. Should you have any questions about our privacy policy, please contact us.

For each visitor to our website, our web server automatically recognizes your domain name and email address (where possible). The information we collect is only used internally for the following reasons:

Internal sales tracking
To improve the content of our webpage
To customize the content and/or layout of our website for each individual visitor
To notify visitors about updates to our website

Cookies

We use cookies to:

Store visitors' preferences
Record past activity on a webpage in order to provide better service when visitors return
Customize webpage content based on visitors' browser type or other information that the visitor sends

Email Addresses

We collect the email addresses of:

Those who communicate with us via email
Those who view our online demos, the ROI Calculator, or those who log into our customer and partner corners.

If you do not want to receive email from us in the future, please let us know by sending us an email to info@solid-innovation.com.

Postal Addresses

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know. Please let us know by sending us an email to info@solid-innovation.com and provide us with your exact name and address. We will be sure your name is removed from the list.

Phone and Fax Numbers

Persons who supply us with their telephone or fax numbers on-line may:

Receive telephone contact from us
Receive telephone or fax contact from us with information regarding new products and services or upcoming events

If you do not wish to receive such telephone calls or faxes, please let us know. Please provide us with your name and phone number. We will be sure your name is removed from the list.

Refund Policy

We provide software refunds within 10 days as follows:

If we have supplied custom programming as a part of this purchase, this will not be refunded, however, if there are defects to the programming, these will be promptly repaired.
If we have supplied training or support as part of this purchase, refunds apply to the un-used portion of the training, support, or expenses as set out in our quotation.
If we have incurred specific expenses with your approval, these expenses will not be refunded.

For refund information regarding hardware, please refer to the refund policies on RouteAccounting.com.

Shipping Policy

Software is available for download immediately after purchase. For shipping information regarding hardware, please refer to the shipping policies on RouteAccounting.com

Software Warranty

Where a problem occurs that provides for data corruption, prevents operation, or provides for an untenable situation and these occur on approved equipment that is in good condition, then upgrades are provided. Upgrades are automatically made available as both a hosted and downloadable product.

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