Solid Know How™

Category » System Messages

There were 10 articles found in this category:

1. Error 31: No Records in Table or Bad Header Value
   Description: When entering Solid Sales Pro, the error message displays, “Error 31: No records in table or bad header value.” Resolution: This often occurs after the handheld computer was soft reset, typically following a system freeze up while working in Solid Sales Pro. If this is ...
2. Solid Sales Pro is Missing from the Handheld Computer
   Description: Looking at the Applications, House, or Programs menu on the handheld computer, Solid Sales Pro is no longer available or has been deleted. This is most often caused by the handheld computer being hard-reset or cold booted unexpectedly or by mistake, however there are many other rea ...
3. The Handheld Computer / Solid Sales Pro is Frozen Up
   Description: While working in Solid Sales Pro, the screen has become unresponsive to touch actions as well as key presses. Turning the system off and back on does not resolve this. Resolution: The handheld computer will need to be soft reset (also known as a “warm boot”). If in the ...
4. Fatal Alert Memory Mgr.c: Chunk Under-locked
   Description: When working in Solid Sales Pro, the error ‘Cache-query record [OK]’ suddenly shows, and by tapping on the [OK] button, the error changes to: Fatal Alert Chunk under-locked Memory mgr.c, line 5232, chunk under-locked [Reset] At this point, the [Reset] button displayed o ...
5. Error 36: Table Not Found
   Description: When starting Solid Sales Pro, the error shows, “Error 36: Table Not Found.” This is often caused by a sync not completing successfully, or may appear after Solid Sales Pro has frozen up and a soft reset was performed to get the handheld computer working again. Resoluti ...
6. Table on the Device has the Wrong Schema - Error 31: No Record in Table or Bad Header Value
   Description: When accessing an area of the Solid Sales Pro program, often involving Inventory or Customer Records, the message displays, “Table on the device has the wrong schema. Please make sure that you have the right tables installed.” Tapping the onscreen [OK] button to continu ...
7. Error 18: Table Not Found or Invalid
   Description: When entering Solid Sales Pro on the handheld computer, an error message displays informing the route sales person, “Error 18: Table not found or invalid.” By using the [OK] button to continue, an ‘About Satellite Forms’ screen will display with an [OK] butt ...
8. Matching Barcode Does Not Exist!
   Description: When adding inventory to an invoice by way of barcode scanning, if the barcode number scanned does not match that of any barcode in Solid Sales Pro’s inventory list, the message, “Matching Barcode Does Not Exist,” will display on the screen. Resolution: The barc ...
9. Invalid System Date. Contact your System Administrator.
   Description: When logging into Solid Sales Pro, after tapping on [Yes] to confirm today’s date on the '0002 Date Setup' screen, the warning, “Invalid System Date. Contact your System Administrator,” displays. This message is caused by one of three things. Either the handheld c ...
10. Standing Order cannot be selected!
    Description: In the ‘1120 Set Bill Options’ screen, when changing the ‘Bill Type’ to ‘S-Standing’, the message displays, “Standing Order cannot be selected!” Resolution: This message is displayed because the route sales person using the handheld c ...