Solid Know How™

Category » Solid Sales Pro™

There were 17 articles found in this category:

1. Slow Printing from Windows Mobile Devices
   The reason the Bluetooth printing from mobile devices is taking long from Windows Mobile devices, is due to the fact that the mobile is first searching and then listing all available Bluetooth devices. Setting the Default Printer To prevent this, the next time an invoice is printed, select the ...
2. Multi-warehouse (aka Multi-Location) Inventory Control in Solid Route Accounting™ for QuickBooks®
   Multi-location Inventory Control (QuickBooks Enterprise Edition only) is an optional licensed feature which allows inventory tracking across multiple fixed and/or mobile sites. For more information and licensing options, please contact Solid Client Services at 1-888-667-3769 x2 or sales@solid-i ...
3. Solid Sales Pro Quick Start Guide
   The Solid Sales Pro Quick Start Guide provides users with a quick overview on how to get started using Solid Sales Pro on their mobile device. It is a reference booklet that can be printed and handed to sales people to keep with their mobile unit where they can refer to it should they need to. ...
4. How to enter your Solid Sales Pro login password on Palm Handheld Devices?
   If you have a Palm powered handheld device, such as a Janam XP30 or Symbol 1800, there are two methods of entering your Solid Sales Pro™ password. The recommended method to enter your Solid Sales Pro™ password is to use the graffiti pad at the bottom of the screen. The diagram bel ...
5. Logging Into Solid Sales Pro: Make Sure it Works Before Driving 2 Hours!
   Every month, we receive calls at Solid Innovation from route sales people who woke up in the morning, grabbed their handheld computer, started their delivery truck, drove out to their first stop of the day, and before they could even enjoy their first sip of coffee, they hit a road block in the ...
6. Can a ‘No Sale’ Invoice be Created so a Customer can Sign to Verify that They Were Visited?
   Answer: Solid Route Accounting business systems offer ways to control customer routes, as well as the order of customer visitation. If there’s a need to create a ‘No Sale’ invoice however, to confirm that customers who have purchased no items were visited, this can best be acc ...
7. Solid Sales Pro is Missing from the Handheld Computer
   Description: Looking at the Applications, House, or Programs menu on the handheld computer, Solid Sales Pro is no longer available or has been deleted. This is most often caused by the handheld computer being hard-reset or cold booted unexpectedly or by mistake, however there are many other rea ...
8. The Handheld Computer / Solid Sales Pro is Frozen Up
   Description: While working in Solid Sales Pro, the screen has become unresponsive to touch actions as well as key presses. Turning the system off and back on does not resolve this. Resolution: The handheld computer will need to be soft reset (also known as a “warm boot”). If in the ...
9. Table on the Device has the Wrong Schema - Error 31: No Record in Table or Bad Header Value
   Description: When accessing an area of the Solid Sales Pro program, often involving Inventory or Customer Records, the message displays, “Table on the device has the wrong schema. Please make sure that you have the right tables installed.” Tapping the onscreen [OK] button to continu ...
10. Invalid System Date. Contact your System Administrator.
    Description: When logging into Solid Sales Pro, after tapping on [Yes] to confirm today’s date on the '0002 Date Setup' screen, the warning, “Invalid System Date. Contact your System Administrator,” displays. This message is caused by one of three things. Either the handheld c ...
11. Do Barcodes Need to be a Certain Length or Format?
    Answer: Although there are probably other barcode formats that Solid Route Accounting business systems are compatible with, the only one that is recommended and approved at this time is the UPC-A 12 digit barcode format. All other barcode formats can be tested at the company’s own risk of ...
12. Do the Barcodes Need to Have the Barcode Number Beneath It?
    Answer: The actual part of the barcode itself that’s read by the barcode scanner is the image that’s comprised of a series of lines (or squares in the case of 2D barcodes). The numbers beneath the barcode image is strictly for readability by the human eye and has no influence on how ...
13. Can I Create My Own Barcode List with My Own Numbers?
    Answer: Companies that sell product without existing barcodes can absolutely create their own. Because Solid Route Accounting business systems do not verify entered barcodes against any global or regional database, the only restriction is to ensure that every barcode entered into Solid Route Ac ...
14. Are Barcodes a Feature that can be Turned On and Off?
    Answer: In all versions of Solid Route Accounting business systems, the ability to use Barcodes is always “turned on”. That said though, whether they’re used or not is up to the business owner. While viewing an inventory record, if a barcode number is given to an item, then wh ...
15. How do I Set Passwords for Route Sales People and Assign Them to Handheld Computers?
    Answer: Assigning handheld computers to route sales people by way of their Mobile Unit Record is a great way to ensure their responsible for their own hardware, inventory, and sales. By giving them unique passwords, it further ensures that only they and their supervisor have access to their dat ...
16. How to Prevent Customer Records from Being Sent To or Available In Solid Sales Pro
    Answer: Not all customers created within a company’s Customer Records are necessarily visited by all route sales people, or visited at all for that matter. Prime examples of this are Head Office or MultiVendor Customer Records that are not only not visited, but are often in completely dif ...
17. How to Initialize a Palm O/S Handheld Computer to an Existing Mobile Unit Record
    Answer: Although the Mobile Unit Records stays the same within Solid Route Accounting, the handheld computers that connect to them can change over time as new handheld computers are purchased, or spare handheld computers are brought back into service. This guide is for handheld computers that d ...