Solid Know How™

Answer: This situation can arise if an Aged or Aged Detail report has been backdated prior to the date that those transactions were marked as ‘Paid’. Due to the accounting accuracy of Solid Route Accounting business systems, by preserving a customer’s payment history in this way, it allows a company to look back on a customer’s Ageing to view what kind of payment history they have. For information on what invoices are currently outstanding for a customer record, we recommend either the Aged Detail report or printing their Customer Statement. Both will print not only what invoice numbers are outstanding along with their totals, but also includes the transaction creation date, which will also allow their payment history to be apparent.