Solid Know How™

Answer: Re-Initializing an existing handheld computer, or Initializing a handheld computer for the first time, is a powerful process that first pulls any available unsaved data from the handheld computer, and then loads a completely new installation of the Solid Sales Pro software component. Because of this ‘new installation’ process, re-initializing a handheld computer will lengthen and potentially double (or greater) the amount of time required for the sync process to complete. This, coupled with the potential for problems if not done correctly, is the reason why an existing mobile unit record should not be set to be Re-Initialized unless as part of the instructions of a trouble shooting article.

If replacing an existing handheld computer with a new or spare handheld computer, ensure that the old handheld computer has been synced to remove any transactions created and that it has been restored to factory settings and put into storage with the battery removed. Restoring the handheld computer to factory settings, often called a Hard Reset, Cold Boot, or Clean Boot, ensures that there is never two handheld computers within the company that have the same mobile unit number at any given time.

1. For information on how to restore the handheld computer to factory settings, please select the appropriate article from the list below that applies to the handheld computer being used:
   
   
   • Article#42: How can I Hard-Reset a Janam XP30 to Factory Settings
     
     
   • Article#173: How to Hard Reset a Symbol SPT 1800 / 1700 to Factory Settings
     
     
   • Article#174: How to Clean Boot (Hard Reset) an HP iPAQ 211 or 214 to Factory Settings
     
     
   • Article#237: How to Hard Reset an Opticon H19 to Factory Settings
     
     
2. Handheld computers should be stored with the battery removed in case the battery should leak or explode while in storage.

Enterprise Edition Users:
For information on how to Initialize a new handheld computer, including creating a new mobile unit record, please read Article#82: How to Create a New Mobile Unit Record in Solid Business Central.

To set an existing Mobile Unit Record to be Re-Initialized:

1. In Solid Business Central navigate to [Datafile / Cost Cntr / Mobile].
   
   
2. Use the [Page Up] and [Page Down] keys to display the desired mobile unit record.
   
   
3. Use the [F3 – Initial] key to toggle the ‘Re-Init’ field, which is the sixth option down from the top left of the screen, to ‘Y-Yes'.
   
   
4. Use the [Escape] key to then leave this Mobile Unit Record area, and sync that Mobile Unit Record's Handheld Computer for it to be Reinitialized. After the sync, this field will automatically return to ‘Re-Init: N’.

for QuickBooks,
Microsoft Dynamics GP Edition,
Dynamic 3i Edition,
FACTS Edition,
Eyewear Genetics Edition,
Integration Edition Users:
For information on how to Initialize a new handheld computer, including creating a new mobile unit record, please read Article#101: How to Create a New Mobile Unit Record in Solid Mobile Central.

To set an existing Mobile Unit Record to be Re-Initialized:

1. In Solid Mobile Central navigate to [Mobile / Information] and select the desired mobile unit record from the list at the top of the screen.
   
   
2. If the ‘Reinit’ field at the top for this record is set to ‘N’, Use the [Reinitialize] button while viewing this record to change this field to ‘Y-Yes', and then close Solid Mobile Central.
   
   
3. Sync this Mobile Unit Record’s Handheld Computer to Reinitialize it. Once its handheld computer has been synched, this field will automatically return to ‘N’.