Solid Know How™

Description: Solid Fusion is reporting ‘Errors occurred during Export!!’. When the [View Log] button is used, the error is reported as, "ERROR: Unable to Save BIL #001B100000, the Customer/Vendor Was Not Found!”
This error can also apply to not just ‘Bill’ type transactions, but also Received On Accounts (ROA) or Credit Memos. This is caused when a customer record on a handheld computer has a transaction created for them while meanwhile that customer record has been made ‘inactive’ in the QuickBooks company file. When Solid Fusion tries to integrate that invoice into QuickBooks, it then can’t locate that inactive customer record, which causes this error.

Resolution: If the inactive customer record which is causing this problem is known, try reactivating that customer within the QuickBooks company file and [Run] Solid Fusion once again. If reactivating this customer record does not resolve this, then the utility program ‘XID-FIX.EXE’ should be used to repair this, which can be acquired by contacting a Solid Innovation Customer Service Representative.

Prevention: If a customer or inventory record is to be made inactive in QuickBooks:

1. Sync all handheld computers and suspend their operations temporarily.
2. In QuickBooks, make the needed records Inactive.
3. Open and [Run] Solid Fusion.
4. Sync all the handheld computers and resume operations.

NOTE: This issue has been repaired in versions of Solid Route Accounting for QuickBooks newer than version 10.0.0