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1. How to Prevent Customer Records from Being Sent To or Available In Solid Sales P... [Article]
   Answer: Not all customers created within a company’s Customer Records are necessarily visited by all route sales people, or visited at all for that matter. Prime examples of this
2. How to Filter Inventory Items to Prevent Them from Showing on the Handheld Compu... [Article]
   ...d Business Central are by default all sent to the handheld computers. However we understand that sit...held computers. However we understand that situations can arise where it’s undesirable
3. Paid Invoices / Transactions are Listed and Showing on the Aged Detail Report. [Article]
   Answer: This situation can arise if an Aged or Aged Detail report has been backdated prior to the date that those transactions were marked as ‘Paid’. Due to the accounting accurac
4. Can I Prevent a Route Sales Person from Selling Certain Items to Certain Custome... [Article]
   ...nswer: Although not included as part of the standard Solid Route Accounting – Enterprise Edition business system, the optional Approved Product List (APL) license
5. Can the Handheld Computers be Configured to Never Sell Below an Item’s Low Gross... [Article]
   Answer: The Gross Margin and Low Gross for items in Solid Route Accounting – Enterprise Edition are controlled in Solid Business Central at the Department Record level, located a
6. Can I Retrieve or Restore a Record that I Deleted by Mistake? [Article]
   Answer: Usually, when a record is deleted within a business system, it should be considered to be gone forever. For this reason it’s very important only to delete records that are posit
7. Solid Sales Pro is Missing from the Handheld Computer [Article]
   Description: Looking at the Applications, House, or Programs menu on the handheld computer, Solid S...
8. Wi-Fi Setup on Janam XM66 Handheld [Article]
   How to configure your Janam XM66 handheld to connect to the WLAN: Tap on [Start / Settings] Sel...
9. A customer record is missing. How can I trace it? [Article]
   A customer record is missing. How can I trace it? Note: If indexes are damaged it is possible a customer record is missing. Therefor, a System / Reindex / All in SBC or R
10. Approved Product Lists (APL) [Article]
    Approved Products List (APL) functionality has been added to Special Price Lists to allow only auth...ow only authorized product to be sold to assigned customers, as well as keeping special pricing. AP...
11. New Inventory Items or Price Changes are Not Updated on the Handheld Computer. [Article]
    ... are typically the largest database that a company needs to maintain. To speed up the sync process, only changes in quantity levels are regularly shared through Solid
12. Solid Visual Analyst™ [Article]
    Introduction:
13. Paid Invoices are Showing on Customer Statements or Ageing Report [Article]
    Answer: This situation will arise when looking a Customer Statement or Ageing Report that has been backdated to a previous month, or previous time period in general. When a Customer St
14. Can Customers in Solid Sales Pro Be Set to Have a Default Payment Type? [Article]
    ...Solid Sales Pro are set to ‘Payment: Charge’ by default. This is not a customer record controlled feature but rather a default, n
15. What All Customer Types are Available in Solid Route Accounting? [Article]
    Answer: Although there are many needs that customers face, Solid Route Accounting business systems can meet those needs within their three main customer types. These customer types are
16. Customer Street Address Not Showing on Invoices – Solid Route Accounting for Qui... [Article]
    Answer: Solid Route Accounting for QuickBooks is manually configured to look at a single specific line inside the Customer Records within the QuickBooks company file for the street add
17. Slow Printing from Windows Mobile Devices [Article]
    The reason the Bluetooth printing from mobile devices is taking long from Windows Mobile devices, i...
18. Solid EDI Set Up [Article]
    The licensed feature Solid EDI (Electronic Data Interchange) is the easiest way to send sales/reporting data to suppliers, store chains, and other corporate groups (Distribution
19. How to Soft Reset a Symbol SPT 1800 Handheld Computer? [Article]
    Answer: Symbol SPT 1800 handheld computers, although no longer in production, continue to provide a...
20. How to Soft Reset a Janam XP Handheld Computer? [Article]
    Answer: Janam XP handheld computers have proven to be a fast and reliable solution for distribution...