Partners Corner (cont'd)

Commenting on the partnership, Greg Bird, President & General Manager, Time Business Machines, said, "There is a clearly defined market within western Canada for automated sales solutions targeting the supply chain distribution industry. Solid Innovation's experience in this region as well as its proven technology applications makes for a perfect fit as Time Business Machines works to support growing demand for its products and services within the route delivery arena."

Solid Innovation CEO, Craig Fisher, said, "For more than forty years, Time Business Machines has been a reliable source of business critical solutions for companies throughout western Canada. We are pleased to enter into a reseller agreement with such a reputable company and look forward to working collaboratively to extend delivery of our products as well as generate additional marketplace visibility for Solid Innovation."

Solid Innovation's Solid Route Accounting™ - Integration Edition is a wireless order entry, invoicing and mobile inventory control solution. Order Entry, Invoicing, and Received on Account transactions with integrated pricing and inventory control is managed on-the-road and seamlessly integrated with a company's existing accounting or ERP systems. It increases Direct Story Delivery (DSD) and mobile sales force productivity for distributors of all sizes by providing each driver with tools and information needed to invoice and settle on location.

Solid Route Accounting™ - Enterprise Edition is a fully integrated route automation system that includes Solid Route Accounting™ - Integration Edition, seamlessly integrated with a powerful ERP, accounting, and warehouse management system suitable for distributors who have transaction handling needs that are in-the-office, at remote sites, and wireless pre-sell and order entry.

Time Business Machines, Ltd. has been helping business in western Canada solve their system and revenue control problems since 1963. Specializing in hardware and software consultation, sales, and installation, Time Business Machines services and supports customers with point of sale systems for the grocery, retail, and hospitality industries, as well as parking control equipment and liquor and beer control systems. For more information, please contact Time Business Machines at (800) 661-7333 or via e-mail at time@timebusiness.com.

Need Help...?

Software developers pride themselves on delivering timely and trouble free software. However, no matter how much they try to minimize problems, it has to be kept in mind that we are still dealing with computer systems. In the event that a system or program problem occurs, there are important steps that you can take to resolve or "trouble-shoot" the problem.

User Manuals are an important source of information. Sometimes a problem may just be a lack of understanding how the program is designed to work. Take a few minutes to locate your topic in the user manual to see if there might be specific parameters or configuration settings that would produce the results you are looking for.

Many user manuals have appendices or chapters geared specifically for the purpose of resolving problems. These sections are often labeled "Trouble Shooting" or "Frequently Asked Questions (FAQ)" and are a valuable resource for common problems.

The Internet is a valuable source of information. These days, most software vendors have web sites that contain technical support and FAQ pages. The plus side to this type of information is that it can be easily kept up to date with the latest information and is available 24 hours a day 7 days a week.

When all other resources fail to resolve your problem, a quick call to technical support will likely have you up and running. When passing along your problem to technical support, there is information that is commonly asked for and that you should have ready when you call:

- As new features are added and reported problems are corrected, software developers release new program 'versions'. With this in mind, it is important that you have the version number recorded when you contact technical support. You will very likely be asked for this information.

< Prev 1 2 3 4 Next >