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What's New
Solid Achieves Gold Developer Status
Solid is proud to announce its official status as a QuickBooks Gold Developer. The new title emphasizes Solid’s strengthened relationship with Intuit and also confirmed clients’ confidence in the Solid Route Accounting™ business system. Client reviews resulted in a high overall rating of 8.9 out of 10 for the functionality, ease of use, technical service and overall user experience of Solid’s route accounting system. Read Press Release...
Sleeter Group 2010 Accounting Solutions Conference
Solid will be exhibiting its Solid Route Accounting™ for QuickBooks system at the Sleeter Group’s 2010 Accounting Solutions Conference November 8-10 in Nevada. "Solid is honored to be attending the Sleeter Group’s Accounting Solutions Conference alongside numerous industry-leading experts. We look forward to working with Sleeter members in expanding industry expertise through our Solid Route Accounting™ system," says Craig Fisher, CEO of Solid. Read Press Release...
D & D Sales Brews Success with Solid
Alex Bolt, CEO of D & D Sales, distributed beer over Western Newfoundland for over 20 years using hand-written invoices. Alex noticed the number of hours spent on fixing mathematical mistakes and lengthy administration procedures. As Alex continued without a computerized system, he also found it increasingly more difficult to know where his inventory was. In the back of Alex’s mind, he knew an automated system would gain him valuable time. Watch D & D Sales' Testimonial Video... or Read Case Study...
Craig's Corner: Message from the CEO
What is the Biggest Problem Facing Your Business?
Recently we visited manufacturing and distribution businesses in Georgetown Guyana, Kingston Jamaica, and Port of Spain Trinidad. What a difference 10 years makes! In that time, Port of Spain has transformed into a metropolis of trade. And, each center has made their own remarkable strides. Each has very impressive businesses who are moving from a highly developed paper based systems to computerized route accounting systems. And, while Solid brings to the table over 40 years of history working in all stages of development, I find we are still learning.
Read full article...
Articles of Interest
Data Insurance
Most business owners are concerned with business insurance, property insurance, vehicle insurance, and even employee benefit insurance. But, what about data insurance? Read full article...
5 Benefits of Counting Your Inventory
Let's face it, inventory is money waiting to be sold to customers, yet all too often it seems to disappear at your expense. Commonly, thousands of dollars are written off with no understanding of what happened. But, how do distributors accurately keep track of their inventory without halting business operations? Especially when your SKUs are in the 100s or even 1000s. The answer lies in consistent inventory counting. Read full article...
Handwriting is a Thing of the Past - Literally
When typewriters were first introduced in the 1930s, an editorial in the New York Times stated that the new machine replaced the art of handwriting with one's own hand. Yet, typewriters became mainstream in homes and offices all around the world. Producing tangible literature with speed and ease quickly became a normality. From its conception, the typewriter paved the road for computers, printers and the unlimited exchange of information that we take for granted in today's route accounting industry. Read full article...
Tech Tips
Tip #1: How to Enhance Customer Interactions
Often a route sales person doesn’t have much time to interact with a store owner, especially with the hectic atmosphere of delivering to a large store chain. The route sales person is busy. The store owner is busy. Everybody is busy. That doesn’t mean however that some simple courtesies of doing business have to go over looked. These niceties such as a, “Thank you for your business,” message, or any other information you’d like, can be easily added to any invoice printed from your Solid Route Accounting™ business system. For information on how to add or edit custom invoice messages, read Solid Know How Article #100: How to Print Messages on Invoices.
Tip #2: The One Thing You Should NEVER Do
Several times each year we emphasize to clients: NEVER remove the battery from a handheld computer. Things that run on power need to have a constant power supply. If that power supply is interrupted, such as when the battery is removed or runs completely out of power, the results can also be unpredictable. If a handheld computer is frozen or is otherwise in need of a reboot, every handheld computer has a ‘Reset’ button that should be used instead. For information on how to replace the batteries in the handheld computer, please read Solid Know How Article#219: How to Replace the Batteries in a Handheld Computer.
Tip #3: Customer Route Groups Boost Efficiency
Looking for a way to improve the efficiency of your sales? Many of Solid's clients have been known to complete customer stops up to twice as fast while increasing sales per route by 30-50% with Solid Route Accounting™. How? One contributing factor is using Customer Route Groups (CRG). CRG are not only a great way to increase efficiency, but can also help to keep a company’s data organized, while acting as a long term solution for faster customer searching on your handheld computers. For more information on how to implement Customer Route Groups, please read Solid Know How Article#86: What are Customer Route Groups (CRG) and how to Use, Create, and Assign Them.
Meet the Team
Bernd Kleyenstuber - Project Coordinator
Bernd joins our Solid staff from Johannesburg, South Africa. There, Bernd completed his MSc. in Electrical Engineering at the University of Witwatersrand. Subsequently, Bernd spent 11 years in software development and project management, leading teams in 5 different countries.
What Clients Are Saying
"If I had to take away the handhelds from my drivers, they'd walk out the door. Now it's the end of the world if they haven't got their handheld with them."
Alex Bolt
D & D Sales
Newfoundland, Canada
"Thank you for your technical support, it’s worth every penny! You make it easy for me to run my business and make sales without having to worry about computer issues."
Shelly MacMillan
Afficianado Wholesale Cigar Corporation
Alberta, Canada
*We want to hear what you have to say! Email your success story to ngryba@solid-innovation.com for the chance to be featured in the next issue of Insights!*
Featured Partner
Since 1975, System Dynamics Corporation has been a provider of Oracle based ERP and MRP software solutions for manufacturers and distributors. Today the corporation offers DYNAMIC 3i Edition, a suite of enterprise software applications that support both e-commerce and the traditional aspects of business.
Solid wants to hear from you!
At Solid, we strive for excellence through collaboration - including input and advice - with our clients. We are always interested in your feedback. Please post any comments/questions about the company using our Solid Know How™ Contact Form, or send an email to support@solid-innovation.com.
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