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Remote Services Delivery, Increasing Your Return On Investment

We pioneered the Remote Services Delivery concept, and it works!

By 1999 we had amassed a small, but loyal following of clients spread out over Saskatchewan, Alberta, and into Northern Ontario all being serviced from our Prince Albert office. Driving distances were pretty significant, about 12 hours one way to the farthest client.

About that time, we also began considering why our clients dealt with us, and what we could do to ensure their business system worked well and still provide effective support.

What emerged from this thinking is what we now call "Remote Services Delivery". This approach has been repeated continuously since 2001 with clients actually achieving installation times of 2 weeks for Solid Route Accounting™ - Enterprise Edition and a few days for other Solid Route Accounting™ editions. Frankly, we're not surprised ... We planned it that way.

The benefits are clear. Clients receive reliable programming, fast implementation, timely access to knowledgeable support, and, of course, significantly reduced costs. We continue to hone this approach.

These methodologies are:

• Program Design, Interface, Reliability - Programming is designed from the ground up with self healing characteristics, sound design elements, clear and consistent use interface, and extensive testing to resolve and prevent reliability issues.
• Program Installation Tools - All programming is supplied with Windows installation tools, and, in the case of wireless mobile systems, easy initialization and automatic program maintenance.
• Remote Implementation & Training - is a significant part of this group of methodologies. Read more about this here.
• Remote Support - See our Remote Support for quality return on your investment.