To connect your mobile printer in Solid Sales Pro™, proceed as follows:
- Select [Printer Settings] from the Main Menu in Solid Sales Pro™
- For Android devices
- Tap on [Choose Bluetooth Device]
- On the 4011 Printer Chooser screen, the device will now scan for nearby Bluetooth devices.
- Select your printer.
- For iOS devices
- Use the devices Settings app to pair your Bluetooth printer
- Tap on [Choose Bluetooth Device]
- On the 4011 Printer Chooser screen, the device will list all your paired Bluetooth printers.
- Select your printer.
- Solid Sales Pro™ will populate the device address.
- Set the printer manufacturer and model to correspond to your printer
- To check your settings, tap on [Print Test Page]
Troubleshooting:
- The Zebra ZQ500 Series mobile printer is not discoverable when scanning for Bluetooth printers.
- To enter "Limited Pairing Mode", which turns on limited discoverability and pairing window to users with physical access to the printer, hold the feed key for 5 seconds, and the printer enters limited pairing mode for 2 minutes.
- You get the message, "Unable to connect to the printer."
- Check that your printer is turned on. Alternatively, turn the printer off and on again.
- You get the message, "Bluetooth adapter is not enabled."
- Turn on Bluetooth on your device or turn off airplane mode.
- You get the message, "No Device: You must select a device before printing".
- Use the [Choose Bluetooth Device] button to select your printer.
- What if the test page print is garbled?
- The most likely cause is that you selected the incorrect printer manufacturer or model. Correct your selection and print another test page.
- You get the message, "The cover of the printer is open"
- Please close the printer cover, and try printing again.
- You get the message, "The printer is out of paper".
- Please add more paper, and try printing again.
- You get the message, "The printer's battery is low."
- Please connect your printer to power to charge the battery.